Help Centre
Frequently Asked Questions
Find answers to all your questions about oktko in one place — from opening an account to payments, bonuses and security.
oktko is a trusted online gaming platform in Bangladesh. On this FAQ page we have brought together the most common questions so you can find the right information quickly. Detailed answers about account registration, deposits and withdrawals via bKash and Nagad, slots and cricket betting, the welcome bonus and responsible gaming are all provided below. If you cannot find your question, ask us directly via 24/7 live chat.
Account and Registration
To open an account at oktko, you need an active mobile number, a valid email address and a strong password. The registration process is completely online and can be completed in just a few minutes.
Yes. oktko is only for individuals aged 21 or older. During registration you must confirm that you meet this age requirement. Creating an account for minors is strictly prohibited.
No. Each user may operate only one account. If multiple accounts are found belonging to the same person, oktko reserves the right to close them and cancel any pending bonuses.
Before your first withdrawal, or once your activity exceeds a certain threshold, oktko may request identity verification. You will need to submit a clear photo of your national ID or passport along with proof of address. Verification is completed quickly so your experience is not interrupted.
Click the 'Forgot Password' option on the login page and enter your registered email address. A password reset link will arrive shortly. If you have any trouble, support is available 24/7 via live chat.
Deposits and Withdrawals
Deposits made via bKash are generally credited to your oktko account instantly or within a few minutes. In rare cases, high server load may cause a delay of 5–10 minutes. If there is a problem, contact the support team right away.
The minimum deposit amount at oktko is ৳500 and the minimum withdrawal amount is also ৳500. This limit applies to all payment methods — bKash, Nagad, Rocket, Upay and bank transfer.
Yes, Nagad is a fully supported payment method at oktko. You can add funds to your account instantly by making a payment directly from the Nagad app. Withdrawals to Nagad are also available.
Withdrawals at oktko are processed within 15 minutes to 2 hours. Mobile banking methods such as bKash and Nagad generally deliver payments the fastest. Bank transfers may take a little longer.
oktko does not charge any deposit or withdrawal fees of its own. However, your mobile banking or bank service provider may apply their own transaction charges in line with their policies.
Games and How to Play
oktko offers a wide range of games including slots, live casino, fishing games, cricket and sports betting. Games from leading software providers including PG Soft, Pragmatic Play, JILI, Spribe and Evolution Gaming are available here.
To bet on BPL matches at oktko, log in to your account and go to the cricket section. There you will find ongoing and upcoming BPL matches. Choose your preferred market, set your amount and place your bet. Live in-match betting is also available.
Yes. oktko is fully mobile-optimized. You can play directly from the browser on both Android and iOS devices. The full experience — from slots to live casino — is available without downloading a separate app.
RTP or Return to Player is a theoretical percentage that indicates how much of the total amount wagered a game returns on average over the long term. For example, a 96% RTP means that for every ৳100 wagered, there is an average expected return of ৳96. However, each spin or session can produce different results.
Live table games from Evolution Gaming and Ezugi are available at oktko. Some live tables have Bengali-speaking dealers. The entire platform can be navigated in Bengali, making the experience feel comfortable and familiar.
Bonuses and Promotions
New members receive a 100% bonus on their first deposit, up to ৳8,000. After opening an account, the bonus is applied automatically once you make your first deposit. The wagering requirement for the bonus is 10x.
A 10x wagering requirement means you must place bets totalling 10 times the bonus amount before you can withdraw. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳10,000 in wagers. See the terms and conditions page for full details.
The list of games eligible for bonuses is stated in the promotion terms and conditions. Confirm whether bonuses can be used on specific games including Spribe's Aviator via the promotions section of your account or through live chat.
The oktko VIP program has 5 levels — Bronze, Silver, Gold, Platinum and Diamond. You can move up through the levels by playing regularly. Weekly cashback ranges from up to 0.3% at the Bronze level to up to 1.5% at the Diamond level.
Based on your VIP level, cashback on net losses is automatically credited to your account each week. The higher the level — from Bronze to Diamond — the higher the cashback rate. The cashback amount can be used directly for play.
Security and Responsible Gaming
oktko uses SSL encryption technology to keep your personal information and financial transactions secure. The platform follows fair play principles and player information is never shared with third parties.
oktko places the highest importance on responsible gaming. You can set your own daily or weekly deposit limits. A self-exclusion option is also available if needed. Full details are provided on the responsible gaming page.
To activate self-exclusion, contact us via 24/7 live chat or email [email protected]. You can deactivate your account for a set period or permanently. Action is taken promptly once a request is received.
The oktko support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can also contact us by email: [email protected]. There is no phone number or WhatsApp service — live chat and email are the only support channels.
If you see unfamiliar transactions or logins on your account, change your password immediately and report it via live chat or to [email protected]. The oktko security team will investigate and take necessary action quickly.
Support
Still have questions?
Get in touch with support — we are always here for you.
24/7 Live Chat Available