oktko's Privacy Policy

Section 01

What Information We Collect

We collect various types of information to provide reliable service and maintain a safe environment on the oktko platform. The categories of information collected are outlined below.

1.1 Registration and Identity Information

Information you provide when opening an account includes:

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for KYC verification)
• bKash, Nagad, Rocket, or Upay account number (for financial transactions)

1.2 Automatically Collected Information

Information collected automatically while you use the platform includes:

• IP address and device identifier
• Browser type and operating system
• Platform activity logs (login times, game sessions, transaction history)
• Information collected through cookies and similar tracking technologies
• Geographic location (approximate, IP-based)

1.3 Financial Transaction Information

Records of deposits and withdrawals are stored securely. A detailed log is kept for every transaction of ৳500 or more, accessible only by authorized staff for specific purposes.

Section 02

How We Use Information

Collected information is used only for specific, legitimate purposes. oktko never uses your information for unnecessary or unauthorized purposes.

2.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing deposits and withdrawals
• Managing game sessions and betting activity
• Providing 24/7 Bengali live chat support
• Improving platform performance and user experience

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Preventing financial fraud and money laundering (in compliance with AML policies)
• Account age verification (for users aged 21 and above only)
• Monitoring suspicious activity

2.3 Legal Compliance

Information may be provided in response to valid requests from regulatory bodies or legal authorities. In such cases, we will only share the information that is legally required.

2.4 Communication and Promotions

With your consent, we may contact you by email about important account notifications, service updates, and relevant offers. You may request to stop receiving promotional communications at any time.

Section 03

Data Protection Methods

oktko applies industry-standard security technology to protect your personal information. Our security infrastructure is continuously reviewed and updated.

3.1 Technical Protection

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
• Firewall and Intrusion Detection: Active monitoring at the server level
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Encrypted Database: Sensitive information is stored in encrypted form

3.2 Organizational Protection

• Regular security training for staff
• Role-based access controls for data access
• Regular security audits and vulnerability assessments
• Incident response plan and data breach notification process

Section 04

Sharing Information with Third Parties

oktko does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information sharing may be necessary in certain circumstances.

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted partners for services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure, and KYC verification. These partners are contractually obligated to comply with our privacy standards.

4.2 Legal Obligations

Information may be provided to satisfy court orders, regulatory directives, or applicable legal requirements. In such cases, we will try to notify you in advance where possible, unless legally prohibited.

4.3 Business Transfers

In the event of a future merger or acquisition, user data may form part of the transferred assets. Even in such circumstances, the protections of this privacy policy will continue to apply and users will be notified in advance.

4.4 What We Never Do

• Sell your information to third-party advertisers
• Use your information for marketing without your consent
• Send sensitive financial information through unsecured channels

Section 05

Cookies and Tracking Technology

oktko uses cookies to improve user experience and ensure the proper functioning of the platform.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and platform operation — these cannot be disabled
• Performance Cookies: Used to analyze page load speed and user behavior; all data is anonymized
• Preference Cookies: Used to remember language and display preferences

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect some platform functionality. Detailed guidance on managing cookies can be found in your browser's help section.

5.3 Local Storage

In addition to cookies, we may use browser local storage to save game state and preferences. This contains functional data only and is not used to identify you personally.

Section 06

Your Rights and Choices

As an oktko user, you have the right to control your own information. We respect these rights and facilitate their exercise through appropriate processes.

6.1 Right to Access and Correction

You can view and update your personal information at any time from your account settings. Contact the support team to correct any inaccurate or outdated information.

6.2 Right to Data Deletion

You may request deletion of your personal information by closing your account. However, financial records and information required for legal compliance may need to be retained for a specified period.

6.3 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Such requests will be acted upon within a reasonable time after receipt.

6.4 Right to Data Portability

You may request a copy of the information held in your account. Following identity verification, the information will be provided within the applicable timeframe.

Section 07

Data Retention Period

We retain personal information only for as long as necessary. Retention periods are determined by considering service requirements, legal obligations, and user interests.

7.1 Active Accounts

All necessary information is retained for as long as your account remains active. This includes transaction history, game records, and communication logs.

7.2 After Account Closure

Financial transaction records and KYC verification data may be retained for a specified period in accordance with applicable law. Once that period has passed, the information is securely deleted or anonymized.

7.3 Backups and Archives

Information may temporarily exist in system backups. These are automatically deleted through regular backup cycles. Data is only restored from backups when there is a legitimate need.

Section 08

Protection of Minors

oktko is intended exclusively for adults (aged 21 and above). We do not intentionally collect personal information from minors.

Age verification is mandatory during the registration process. If a user opens an account by providing a false age and this is confirmed, the account will be closed immediately and the collected information will be securely deleted.

If you are aware of any minor using this platform, please inform us at [email protected].

Section 09

Policy Changes and Updates

This privacy policy may be updated from time to time due to business needs, legal changes, or technological improvements.

9.1 Change Notifications

For significant changes, a notification will be sent to your registered email or a clear notice will be posted on the platform. For minor changes, only the "Last Updated" date on this page will be revised.

9.2 Continued Use After Changes

Continuing to use oktko after an update is published means you consent to the new policy. If you do not agree to the changes, contact the support team to close your account.

9.3 Previous Versions

Previous versions of this policy may be provided upon request. The current version is always available at https://oktko.cam/privacy-policy.

Section 10

Privacy-Related Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team is available in Bengali 24 hours a day, 7 days a week to serve you.