oktko Terms and Conditions

General Provisions and Acceptance

oktko ("Platform", "we", "us") is a provider of online casino and betting services. These terms and conditions ("Terms") apply to the use of the oktko website and all its services. Creating an account, accessing, or using the platform means you agree to these Terms.

If you disagree with any part of these Terms, please stop using the oktko platform. These Terms have been prepared in Bengali and apply to the Bangladesh market.

User Eligibility

To use the oktko platform, you must meet the following conditions:

• You must be at least 21 years old. This platform is for users aged 21 and above only.
• You must be legally capable of entering into a contract as a competent individual.
• You may not register from any region where online gambling is completely prohibited.
• You must not already have an active oktko account — only one account per person is permitted.
• You must agree to provide the documents required for identity verification (national ID, passport, etc.).

oktko reserves the right to close the account and forfeit any deposited funds if fraudulent information is provided.

Account Registration and Security

3.1 Registration Process

Registration at oktko is completely free. You must provide accurate and up-to-date information at the time of registration. Incorrect information may cause problems during account verification later and may result in withdrawals being blocked.

3.2 Password and Security

You are solely responsible for keeping your login credentials (username and password) completely confidential. Allowing any third party to access your account is a violation of these Terms. If you believe your account security has been compromised, notify our support team immediately.

3.3 Account Suspension and Closure

oktko reserves the right to suspend or close any account at any time in the following circumstances:

• Any violation of these Terms.
• Suspicion of fraudulent activity or operating multiple accounts.
• Attempting to abuse bonuses or exploit system vulnerabilities.
• Suspicious transactions related to money laundering.
• Harassment or abusive behavior.

Deposit and Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount at oktko is ৳500. Currently accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer. Funds will be reflected in the account once each deposit transaction is complete.

Deposited funds will be returned only via the same payment method used to make the deposit, unless a different decision is made in special circumstances.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests generally take 15 minutes to 2 hours to process. However, withdrawals may be placed on hold if identity verification has not been completed.

Please note that the relevant wagering requirements must be met before bonus funds can be withdrawn (see Section 5). Withdrawals of ৳5,000 or more may be temporarily held if identity verification has not been completed.

4.3 Transaction Verification

oktko reserves the right to request additional verification for any transaction. oktko will not be responsible for delays in the verification process if the user does not provide the required documents on time.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New users are eligible for a 100% bonus of up to ৳8,000 on their first deposit. To receive this bonus, the relevant offer must be activated at the time of the first deposit after registration.

To make the welcome bonus withdrawable, a wagering requirement of 10 times (10x) the total bonus amount must be met. For example, if you receive a ৳1,000 bonus, you must wager ৳10,000 before withdrawing.

5.2 General Bonus Rules

• Each bonus offer may have its own validity period and conditions. Details of each promotion will be published separately.
• Multiple people from the same household may not use the same promotional offer.
• If any single bet placed with bonus funds exceeds 10% of the total balance, the bonus may be cancelled.
• If oktko detects improper use of a bonus, it reserves the right to cancel the bonus and any associated winnings.
• oktko reserves the right to modify or cancel bonus offers.

5.3 VIP Program

oktko has 5 VIP levels: Bronze, Silver, Gold, Platinum and Diamond. Through regular play, you can advance to higher levels and receive weekly cashback benefits. Diamond level members receive weekly cashback of up to 1.5%.

Proper Use of the Platform

6.1 Prohibited Activities

The following activities are strictly prohibited:

• Using fraudulent software, bots, scripts or automation tools.
• Attempting to exploit vulnerabilities or technical flaws in the gaming system.
• Creating multiple accounts or using another person's account.
• Using the platform for money laundering or illegal financial activities.
• Behaving disrespectfully toward other users or staff.
• Using platform information or content commercially without permission.

6.2 Technical Issues

If a game or betting session is left incomplete due to server or network issues, oktko will investigate and make a decision. If any bonus or winnings displayed as a result of a technical error are not genuine, oktko reserves the right to cancel them.

Fair Play and Data Security

oktko is known as a safe and reliable platform. All financial transactions and personal information are kept secure through SSL encryption. Our games use verified Random Number Generator (RNG) technology to ensure fair play.

For details on how your personal information is collected, stored and used, please read our Privacy Policy page.

Responsible Gaming Obligations

oktko is committed to responsible gambling. We believe that gambling should be a form of entertainment, not a solution to financial problems.

• Users can set daily or weekly deposit limits on their own account.
• If needed, the account can be placed on self-exclusion for a set period of time.
• If you are concerned about a gambling addiction, please contact our support team.

For more information, visit our Responsible Gaming page. This platform is for users aged 21 and above only.

Dispute Resolution Process

If a dispute arises between oktko and a user, an attempt will be made to resolve it through the following steps:

1. First, the user must submit a complaint via our live chat or email ([email protected]).
2. Our support team will provide an initial response within 72 hours of receiving the complaint.
3. Complex matters will be escalated to a specialist team and a final decision will be communicated after review.
4. oktko's final decision may be appealed to the relevant authority.

Server logs will be treated as the final record for game results. In disputes arising from technical errors, oktko's decision is final.

Amendments to Terms and Enforceability

10.1 Right to Amend

oktko reserves the right to amend these Terms at any time. When changes are made, a new version will be published on the website with an updated date. For significant changes, a notification may be sent to the registered email address.

Continued use of the platform after any changes will be understood as your acceptance of the new Terms.

10.2 Service Termination

oktko reserves the right to suspend or permanently discontinue the service for any reason. In the event of permanent closure, arrangements will be made to return all valid account balances.

10.3 Severability

If any part of these Terms is found to be legally unenforceable, the remaining parts will remain in full effect.

Contact and Support

If you have any questions or concerns about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

Our support team is ready to assist you seven days a week, twenty-four hours a day.